Scalable Trust & Safety Tools for Discord
Discord, a leading communication platform with millions of active communities, needed robust, user-friendly internal tools to support its Trust & Safety team. Paramint collaborated over multiple development cycles to build over a dozen specialized tools powered by React, Retool, Snowflake, and Discord's internal APIs.
The Challenge
Discord's Trust & Safety team faced several critical challenges as the platform scaled to serve hundreds of millions of users:
- Complex, high-volume moderation needs — T&S staff must ban, suspend, or moderate at scale across millions of active communities
- Fragmented data & legacy admin panel — The previous console was expensive to maintain and lacked scalability
- Machine learning training — The team needed a platform to label and feed "nefarious content" to ML pipelines for automated detection
- Subscription & membership management — Required a secure method to manage subscriptions without cluttering moderation workflows
Our Solution
We designed and built a suite of modular internal tools that empowered Discord's Trust & Safety team to work more efficiently at scale:
- Modular internal tools via Retool + React with seamless Discord API integration
- Rebuilt admin panel with modern React/Retool replacing the legacy console
- ML training & data labeling tools for content classification and model improvement
- Snowflake integration for advanced queries and bulk actions across massive datasets
- Subscription & membership oversight interface with role-based permissions and fraud detection
The Results
- 40% reduction in manual overhead for bulk user actions
- Consolidated legacy tools, lowering long-term support costs significantly
- Higher-quality training data flowing to ML pipelines continuously
- Improved model accuracy for detecting harmful content
- Unified subscription management with built-in fraud detection capabilities
“Having a single, modern interface for so many complex tasks has been a game-changer for our Trust & Safety team. Paramint's approach to modular tool-building was critical in helping us streamline everything from user bans to advanced ML training workflows. They made the upgrade from our outdated admin panel seamless, and now we have a cost-effective, scalable platform for supporting our community.”
— Product Manager, Trust & Safety at Discord
